Refund Policy

Last Updated: October 8, 2026

At Eduxpart, we aim to provide reliable and valuable school management solutions. This Refund Policy explains when a customer may be eligible for a refund.

1. Trial Package

Customers using an Eduxpart Trial Package are not eligible for a refund.

The Trial Package allows customers to evaluate our services before making a paid purchase.

2. Monthly Subscription

For a direct first-time purchase of a Monthly Subscription, customers may request a refund within 10 days from the date of purchase.

After the 10-day refund period has passed, the payment will be non-refundable.

The 10-day refund policy applies only to the first-time purchase. Renewals and subsequent monthly payments are not eligible for refunds.

3. Yearly Subscription

For a direct first-time purchase of a Yearly Subscription, customers may request a refund within 1 month from the date of purchase.

After the 1-month refund period has passed, the payment will be non-refundable.

The 1-month refund policy applies only to the first-time purchase. Renewals and subsequent yearly payments are not eligible for refunds.

4. Technical Issues

Refunds will not be provided due to technical problems or service issues caused by either Eduxpart or the customer, including internet, device, network, hosting, configuration, or other technical issues.

Our support team may provide reasonable assistance to resolve technical problems.

5. Duplicate Payments

If a customer accidentally makes a duplicate payment for the same service, the additional payment may be refunded after verification.

6. Incorrect Payment Amount

If a customer accidentally pays more than the required amount, the additional amount may be refunded after verification.

7. Setup, Implementation & Customization Fees

Any setup, implementation, customization, development, or other applicable service fees are non-refundable, unless otherwise agreed in writing.

8. Expired Subscription Payments

Payments made after a subscription has expired or for the purpose of reactivating a previously expired service are non-refundable.

9. Refund Request

Refund requests must be submitted within the applicable refund period.

To request a refund, contact us:

Email: support@eduxpart.com

Phone: 01876287313

Please provide:

- Customer/Organization name

- Contact information

- Payment reference or transaction ID

- Payment date

- Reason for the refund request

Eduxpart may request additional information to verify the payment.

10. Refund Processing

Approved refunds will normally be processed within 15 working days after the refund has been approved.

The actual time required for the amount to reach the customer's account may depend on the relevant payment provider or financial institution.

11. Refund Eligibility

Eduxpart reserves the right to review each refund request and determine eligibility based on this Refund Policy and the applicable service agreement.

12. Changes to This Policy

Eduxpart may update this Refund Policy when necessary. Any changes will be published on this page with the updated "Last Updated" date.

13. Contact Us

Eduxpart

Address: 62/2 Kamal Soroni Road, Mirpur, Dhaka, Bangladesh

Email: support@eduxpart.com

Phone: 01876287313

Website: eduxpart.com